BOA has once again changed their short sale process. Here is the latest procedure:
1. Homeowner calls BOA Equator 866-770-7961 and assigns their agent to the file. Be sure agent has equator account already. BOA ties the email address to the file (ie. homeowner has loan number 12345 and gives BOA their agents email address). If agent does NOT have an equator account, you will need to call to get one.
2. Homeowner will also receive login/password for the equator site and will be required to complete tasks assigned to them. ***These tasks are time sensitive so homeowner should be sure to complete in a timely manner. This could delay the process if these are not completed.
3. Agent (should) get an email from BOA stating that a homeowner has assigned a file on equator. Agent must log-in and completed the tasks assigned to them. Tasks may include: Accepting the assignment of the short sale, uploading offer, preliminary HUD, MLS sheet, MLS number, to name a few. Again these are time sensitive and must be completed as they are assigned otherwise the process could be delayed.
4. After the borrower and agent tasks are completed, BOA will be prompted to complete their own tasks. Check in weekly to make sure the process is not stalled and BOA is completing their tasks.
I am still waiting to see this process from start to finish. All my files transferred to this system about 2 weeks ago.
Keep checking back!
